At pkg365, we treat your personal data with the same care and seriousness that we apply to every other part of our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold over your own data as a player in Pakistan.
The six pillars of how pkg365 handles your personal information
All personal data stored by pkg365 is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. We conduct regular security audits and penetration tests to keep your information safe.
pkg365 does not sell, rent, or trade your personal information to third parties for marketing purposes — ever. Your data belongs to you, and we will never treat it as a commercial commodity.
You have the right to access, correct, export, and request deletion of your personal data at any time. All data-related requests are handled by our dedicated privacy team within 30 days of receipt.
pkg365 only collects the personal data that is genuinely necessary to operate your account, process transactions, and comply with applicable regulations. We do not collect data speculatively or unnecessarily.
We are upfront about every category of data we collect and every purpose for which it is used. There are no hidden data processing activities on the pkg365 platform — everything is documented in this Policy.
pkg365 processes personal data in accordance with internationally recognised data protection principles, including those aligned with GDPR standards, as required under our international gaming licence framework.
As a pkg365 player, you hold these rights over your personal data at all times
Request a full copy of the data pkg365 holds about you.
Correct inaccurate or incomplete personal data we hold.
Request deletion of your personal data where no legal obligation requires retention.
Ask us to limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
This Privacy Policy ("Policy") describes how pkg365 ("Company", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of players and visitors who access the pkg365 platform at pkg365.org ("Platform"). By registering for a pkg365 account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, you must discontinue use of the Platform immediately.
pkg365 is an online gaming and sports betting platform serving players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. The Platform offers cricket betting, live casino, slot games, and sportsbook markets, all operated under an international gaming licence.
For the purposes of this Privacy Policy, pkg365 is the data controller responsible for the personal information collected and processed in connection with the Platform. All enquiries relating to this Policy or to your personal data should be directed to our privacy team using the contact details set out in Section 15.
This Policy applies to all personal data collected and processed by pkg365 in connection with:
This Policy does not apply to third-party websites or services that may be linked to or referenced from the Platform. pkg365 is not responsible for the privacy practices of any third-party operators and encourages players to review the privacy policies of any external services they use.
pkg365 collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Mandatory |
| Contact Data | Mobile number, email address, residential address | Mandatory |
| Financial Data | JazzCash / EasyPaisa / bank account details, transaction history, deposit and withdrawal records in PKR | Mandatory |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage | Mandatory |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatic |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | When provided |
| Preference Data | Language settings, notification preferences, responsible gaming limit settings | Optional |
pkg365 collects personal data through the following means:
pkg365 processes your personal data on one or more of the following legal bases:
pkg365 uses the personal data it collects for the following specific purposes:
pkg365 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following limited and controlled circumstances:
pkg365 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and ensure security. The following types of cookies are used on the pkg365 Platform:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for login sessions, account security, and basic Platform functionality | No — Platform will not function without these |
| Functional | Remember your language preference, display settings, and responsible gaming configurations | Yes — via browser settings |
| Analytical | Collect aggregated, anonymised data on how players use the Platform to inform product improvements | Yes — via cookie consent settings |
| Security | Detect fraudulent activity, bot traffic, and unauthorised access attempts | No — required for Platform security |
You may manage your cookie preferences through your browser settings at any time. Please note that disabling non-essential cookies may affect certain aspects of your Platform experience. pkg365 does not use cookies to serve third-party advertising or to track your activity on external websites.
pkg365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including any applicable legal, regulatory, or contractual retention obligations. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, pkg365 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
pkg365 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
pkg365 may transfer your personal data to countries outside Pakistan in connection with the storage, processing, or use of data by our trusted service providers. Where such transfers occur, pkg365 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan and consistent with the data protection principles applicable under our international gaming licence.
Safeguards used for international data transfers include standard contractual clauses, data processing agreements with binding obligations on recipient parties, and transfers to jurisdictions that maintain data protection standards recognised as adequate by the relevant regulatory framework.
By using the pkg365 Platform and accepting this Privacy Policy, you consent to the transfer of your personal data to jurisdictions outside Pakistan where necessary for the purposes described in this Policy, subject always to the safeguards described above.
As a pkg365 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request". pkg365 will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.
The pkg365 Platform is strictly intended for adults aged 21 years and over. pkg365 does not knowingly collect personal data from any person under the age of 21. If pkg365 discovers or has reasonable grounds to suspect that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.
If you are a parent or guardian and believe that your child has registered for a pkg365 account or provided personal data to us without your consent, please contact our privacy team immediately at [email protected]. We will investigate and take appropriate action without delay.
pkg365 encourages responsible adults to make use of parental control software and to have open conversations with young people about the risks of online gambling. For more information on our approach to player protection, please visit our Responsible Gaming page.
pkg365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal and regulatory requirements. When material changes are made to this Policy, pkg365 will notify players by posting a prominent notice on the Platform and, where practicable, by sending a notification to your registered email address or Pakistani mobile number.
The updated Policy will take effect on the date specified in the notice. Continued use of the pkg365 Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. The current version of this Policy will always be accessible at pkg365.org/privacy-policy, along with the date of last update.
If you have any questions, concerns, or complaints about this Privacy Policy or about how pkg365 handles your personal data, please contact our privacy team through any of the following channels:
pkg365 aims to acknowledge all privacy enquiries within 24 hours and to provide a full response within 30 calendar days. For formal data rights requests — such as access, erasure, or portability requests — please use the subject line "Data Rights Request" as described in Section 12.
If you are not satisfied with pkg365's response to a privacy complaint, you may escalate the matter to the data protection supervisory authority or dispute resolution body applicable under our international gaming licence framework.
Your data is protected, your transactions are encrypted, and your privacy is our priority. Join players across Karachi, Lahore, and Islamabad on Pakistan's trusted gaming platform.
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